ngod88 Privacy Policy

When you create an ngod88 account, we collect the following information:

• Full legal name as it appears on your government-issued identity document
• Date of birth (used to verify the 21+ age requirement)
• Mobile phone number (used for account authentication and communications)
• Email address (used for account notifications and support correspondence)
• Preferred username and encrypted password
• Residential address in Bangladesh (district, division, or full address where required for verification)

To process deposits and withdrawals through services such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard, we collect:

• Mobile financial service account number (bKash, Nagad, Rocket, or Upay registered number)
• Card number (last four digits only — full card numbers are handled directly by the card processor and never stored on ngod88 servers)
• Transaction reference numbers, amounts, timestamps, and currency (BDT / ৳)
• Source and destination account identifiers as required by payment processing partners

When you are required to complete identity verification, we collect scanned or photographed copies of government-issued identity documents, which may include your National Identity Card (NID), passport, or driving licence. We may also collect a selfie photograph for facial liveness verification. KYC documents are processed by our verification partner and are handled with the highest level of data security. Copies of KYC documents are retained only for as long as required by applicable record-keeping obligations.

When you access the ngod88 platform, we automatically collect the following technical data:

• IP address and approximate geographic location (country and city level)
• Device type, operating system, and browser version
• Pages visited, features accessed, and time spent on each section
• Game sessions: games played, wager amounts, win/loss outcomes, session durations
• Referral source (how you arrived at the ngod88 platform)
• Cookies and similar tracking technologies (see Section 7 for full Cookie Policy)

• Creating, maintaining, and securing your ngod88 player account
• Processing deposits and withdrawals through your chosen payment method
• Crediting bonuses, free bets, and promotional rewards to your account
• Providing access to casino games, live dealer tables, and sports betting markets
• Responding to customer support queries and resolving complaints

• Verifying player identity and age (21+ requirement) as part of Know Your Customer (KYC) procedures
• Detecting, investigating, and preventing fraud, money laundering, and other financial crimes
• Maintaining transaction records as required by applicable financial regulations
• Enforcing self-exclusion requests and responsible gaming restrictions
• Responding to lawful requests from regulatory or law enforcement authorities

• Analysing usage patterns to improve site performance, navigation, and game selection
• Monitoring platform security and detecting unauthorised access attempts
• Testing new features and game integrations in a controlled environment
• Generating aggregated, anonymised statistics for internal reporting purposes

With your consent, ngod88 may send you promotional communications about new games, upcoming tournaments, seasonal offers (such as Eid, Pohela Boishakh, or BPL cricket season promotions), and deposit bonus campaigns via SMS or email. You may withdraw your consent to marketing communications at any time by contacting our support team or updating your notification preferences in your account settings. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred prior to withdrawal, nor does it affect the processing of data required for account management or legal compliance.

To process financial transactions, we share the minimum necessary payment data with our payment processing partners, including the operators of bKash, Nagad, Rocket, Upay, and card processing networks. These partners process your data under their own privacy policies and in accordance with applicable financial services regulations. ngod88 does not store full card numbers on its own servers.

Game providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and Hacksaw Gaming may receive anonymised session data (such as game round IDs and wager amounts) to support game integrity and resolve disputes. These providers do not receive your name, contact details, or payment information in identifiable form.

When you complete KYC verification, your identity documents and biometric data (if applicable) are shared with our verification partner solely for the purpose of confirming your identity and age. Verification partners are contractually bound to process your data only for this purpose and to maintain equivalent data security standards.

ngod88 may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies where required by law, court order, or in connection with a lawful investigation. We will notify affected players of such disclosures where we are legally permitted to do so.

While your ngod88 account remains active, we retain all registration, transaction, game history, and communication data associated with your account. This data is necessary to deliver our services and to comply with ongoing legal obligations.

Following account closure (whether initiated by you or by ngod88), we retain personal data for a minimum period of five (5) years. This retention period is required to satisfy financial record-keeping obligations, to resolve any outstanding disputes or chargeback claims, and to support any lawful investigation that may involve historical account activity.

Identity verification documents are retained for the duration of the account relationship and for five (5) years following account closure, in line with standard financial compliance requirements. After the applicable retention period, KYC documents are securely destroyed.

Records of marketing consent are retained for as long as you hold an active account and for three (3) years following account closure, to demonstrate compliance with consent obligations. If you withdraw your marketing consent, your contact details will be removed from active marketing lists within 10 business days.

Essential cookies are strictly necessary for the platform to function. They enable core features such as user authentication (keeping you logged in during a session), session security tokens, and cart/transaction state management. Essential cookies cannot be disabled without breaking platform functionality.

Analytics cookies collect anonymised information about how visitors use the ngod88 platform — which pages are visited most, how users navigate between sections, and where users exit. This data helps us improve the user experience. Analytics cookies are only placed with your consent, which you may withdraw at any time.

With your consent, we may use preference cookies to remember your language, game category preferences, and notification settings. We do not use third-party advertising cookies or share cookie data with external ad networks. All cookie-based marketing is delivered directly by ngod88 and relates only to ngod88 platform content.

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of passwords using industry-standard hashing algorithms (bcrypt)
• Two-factor authentication (2FA) available for all player accounts
• Automated fraud detection and anomaly monitoring running 24/7
• Regular security audits and penetration testing by independent security professionals
• Strict access controls: only authorised staff with a legitimate need can access player data

While ngod88 takes every reasonable precaution to secure your data, you also play an important role in keeping your account safe. You are responsible for keeping your login credentials confidential, not sharing your password with any third party, logging out of your account when using shared or public devices, and notifying ngod88 support immediately if you suspect unauthorised access to your account.

In the event of a personal data breach that is likely to result in a risk to your rights or interests, ngod88 will notify affected players without undue delay — and in any case within 72 hours of becoming aware of the breach where technically feasible. The notification will describe the nature of the breach, the categories of data affected, and the steps ngod88 is taking to address the incident and prevent recurrence.

ngod88 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, applicable law, or platform features. Material changes will be communicated to registered players via the email address or mobile number on file at least 14 days before the change takes effect. The updated Policy will also be posted on this page with a revised "Last updated" date. Continued use of the platform after the effective date of any update constitutes acceptance of the revised Policy.